Ordering and payment terms

The customer selects products and options, reviews the total, signs in, chooses an available time and confirms. The order is accepted when an order number appears. Slots depend on opening hours, menu availability and restaurant capacity.

Prices are shown in euros and include applicable taxes. The first order is paid online through Stripe. After it has been paid and collected, the customer may choose online payment or payment on collection. Hola Patatas does not store full card details.

Customers should arrive at the stated address and chosen time with their order number. Small preparation delays may occur. Food is prepared for a specific time and quality cannot be guaranteed after late collection.

A confirmed order can be cancelled online until 30 minutes before collection provided preparation has not started. If paid online, a refund is automatically requested to the same payment method. Afterwards, contact the restaurant directly.

Prepared and customised food can deteriorate quickly, so the general withdrawal right does not apply once preparation has begun under the applicable legal exceptions.

Menu allergen information is indicative. Cross-contamination may occur; serious allergies must be reported to staff. Alcohol is supplied only to adults aged 18 or over and ID may be required.

For errors, quality issues, charges or complaints, contact us promptly using the published details. These terms do not restrict statutory consumer rights.